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At KazKart, we strive to deliver your orders quickly and efficiently.

Processing Time:

Orders are processed within 1-2 business days.

Shipping Time:

Delivery typically takes 5-8 business days, depending on your location.

Free Shipping:

Free Shipping on all Orders

Order Tracking:

Once shipped, you will receive a tracking number to monitor your order's progress.

Delays:

While we aim for timely deliveries, occasional delays may occur due to unforeseen circumstances.

3-Day Return Policy

At KazKart, we offer a 3-day return policy. You have 3 days from the date of receiving your item to request a return.

Unboxing Video Requirement for Return and Damage Claims

To ensure smooth processing of your return or damage claims, we kindly request that you provide an unboxing video of the product you received. This helps us verify the condition of the item and avoid any claims under warranty terms.

Unboxing and Replacement Claims Guidelines:

To support the integrity of your claim, please follow these guidelines carefully:

1. Photograph the Parcel:
   Take a photo of the parcel showing the label clearly once you receive it. This is necessary for shipment verification.
2. Start with a 360-Degree View:
   Begin the unboxing video with a 360-degree view of the package. This is to verify the integrity of the packaging and check for any tampering.
3. Unbox Fully and Thoroughly:
   Ensure that the unboxing is done completely, showing all edges and components of the product. This helps us verify that no items are missing.
4. Note Any Physical Damage:
   If there is any physical damage, usage marks, or other issues with the product, please highlight them in the unboxing video.
5. Video Quality:
   The unboxing video should be one continuous clip, without edits, to ensure authenticity.

Damage Claim Process

For any damage claims, only the unboxing video will be accepted as evidence for verification. Please ensure you capture the product and packaging clearly to avoid any delays.

Please Note: Open box delivery is not available for third-party sellers. However, we guarantee that you will receive the exact item you ordered. If you face any issues with the product, simply provide the unboxing video, and we will initiate a replacement as soon as possible.

We appreciate your cooperation in following these steps to ensure a smooth and efficient claims process.